Privacy Policy

Overview

We prioritise the privacy and security of every player who accesses our platform. This privacy policy outlines how we manage personal information when you interact with our services and this website. By using our platform, you consent to the collection and processing of your data as described below. We recommend reading this page carefully to understand how your information is handled.

What we collect

We collect the following types of information:

• Personal Information: We collect data such as name, date of birth, email address, phone number and device identifiers for account management and verification purposes.
• Usage Data: We track pages visited, device type, browser version, session duration and interaction patterns to improve site functionality and personalise your experience.
• Cookies: Cookies are used to identify returning visitors, save preferences and provide a personalised experience. More details are accessible in the cookie section below.
• Betting Data: Betting history, market selections and session logs are recorded to maintain platform integrity and support responsible gambling measures.
• Financial Data: Payment details including card numbers and transaction histories are collected to process deposits and withdrawals securely via Debit Card, PayID and Bank Transfer.

How we use your information

Your information is used in the following ways:

• Platform Delivery: Your data helps us provide uninterrupted access to sports and racing markets, account features and bet slip functions across all devices.
• Recommendations: Usage data is used to customise promotions and improve betting-related content shown within your account.
• Security: All data is protected using SSL encryption and secure storage policies across our platform and servers.
• Compliance: Your information may be used to meet regulatory obligations, including age and identity verification under Australian gambling laws and licence number S/W/BIo/51/2016.
• Communication: We may use your contact details to send service notifications, promotional offers and policy updates. You can opt out of marketing communications at any time through your account settings.

Data sharing

We do not sell user data to any third party. Information may be shared with service providers under strict confidentiality agreements when necessary for operations or compliance. This includes payment processors and identity verification services. All third parties we work with are bound by data protection agreements that meet applicable Australian privacy standards.

Data security

We use industry-standard encryption protocols to protect your personal and financial information. Our servers are hosted in secure facilities with restricted access. Regular security audits are conducted to identify and address potential vulnerabilities. All data is transmitted through encrypted channels between our platform and payment providers. Despite these measures, no method of electronic storage is completely secure, and we cannot guarantee absolute protection of your data.

Legal disclosure

If legally required, we may share information with Australian regulatory authorities to comply with court orders, licensing audits or law enforcement requests. We will only disclose the minimum amount of information necessary to fulfil such obligations.

Your data rights

You can request access to your data, ask for corrections or demand deletion by contacting our support team via live chat or email. You also have the right to restrict processing of your data or object to its use for marketing purposes. Requests are handled within applicable timeframes, typically within 30 days. To submit a request, provide proof of your identity via email or live chat.

Data retention

We retain your personal data for as long as your account remains active or as needed to provide our services. After account closure, certain data may be kept for a minimum of five years to comply with Australian regulatory requirements. Once the retention period expires, your data is securely deleted from our systems.

Policy updates

This policy may be revised. If changes occur, we will publish a notice on our homepage or within the relevant policy section. Users are advised to review it periodically. Continued use of our website after changes are published constitutes acceptance of the updated policy.

Cookies

We use cookies to track visitor behaviour and improve performance. They help us optimise navigation, understand betting trends and store user preferences. Cookies also allow us to measure the effectiveness of our promotions and provide relevant content to our users. Users can disable or delete cookies in browser settings, though doing so may affect the accessibility or functionality of some site features. You can also manage your cookie preferences through the cookie banner displayed when you first visit our website.

Types of cookies

The types of cookies we use include:

• Essential Cookies: Required for page loading, security and maintaining your session while browsing sports and racing markets. The site cannot function properly without these.
• Performance Cookies: Used to track load times, page speed metrics and usage analytics to help us improve generally platform performance.
• Preference Cookies: Store language settings, odds format preferences and other personalised options.
• Targeting Cookies: Support retargeting based on page views and help deliver relevant promotional content within the platform.